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1. 03:52 - Enhance customer experience trends in Vietnam 2. 07:25 - How to merge channels to create seamlessly experience and notes for enterprises 3. 13:19 - Values for enterprises when building omnichannel 4. 17:18 - The needs of enterprises in enhancing customer experience and obstacles they meet when implementing 5. 20:53 - Values for enterprise when applying artificial intelligence (AI) in enhancing customer experience 6. 24:13 - Real story in applying AI to enhance customer experience 7. 28:56 - Notice for enterprises when applying technology based on the opinion “Technology cannot replace people” 8. 35:53 - Lessons learned from applying AI and enhancing customer experience 9. 38:26 - The developer's perspective on the application of AI
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