Beyond-expectation customer experience
Latest Insight
Application of AI technology in the insurance industry
AI (Artificial Intelligence) is a technology that simulates human thought and learning processes for machines. AI used to be something that only existed in the human imagination and fiction movies decades ago, but now it has gradually become popular in our daily lives. More specifically, what is AI?
Internet of Thing
Digital transformation of real estate marketing – An inevitable trend of development
Along with changes in user behavior and expectations as well as technological advancements, digital transformation has become a vital strategy for the marketing industry and, specifically, the real estate sector.…
14 June, 2022
Internet of Thing
06 digital transformation trends in banking in 2022
Capturing the digital transformation trends in 2022 can help banks better orient their activities in the foreseeable future. With increasingly competitive market and ever-rising demand of users, it is vital…
09 May, 2022
Internet of Thing
Banking-as-a-Service: A new wave
In the financial sector, Banking-as-a-Service platforms have emerged as critical components of Open Banking, in which companies provide more transparent financial options to account holders by opening programming interfaces (APIs)…
05 April, 2022
Internet of Thing
eKYC, a solution to attract online customers in the banking and finance industry
eKYC (electronic Know Your Customer) solution opens up a potential market. According to FnF Research, the global eKYC market is estimated to reach US$257.23 million in 2019 and is expected…
30 March, 2022
Digital Strategy
New trends in customer experience in 2022
The Customer experience (CX) is defined as how the customer feels when interacting in both direct and indirect ways with a brand. Customer experience is evaluated as a new competitive…
08 February, 2022
Internet of Thing
Smart building – Development trend of the real estate market
Skyscrapers, high-rise commercial and residential buildings, and other types of immovable properties are becoming more prevalent in the present real estate market. While society is developing, and living standards are…
27 December, 2021
Internet of Thing
Gain customers insights through Design Thinking
Design Thinking is a concept that has long been around in the United States, in the 1970s, in an academic environment. However, Design Thinking only really became well-known in the…
28 October, 2021
Internet of Thing
Trends of digital transformation in the food manufacturing and processing industry
The food manufacturing and processing industry for many years has always been one of the important economic sectors of Vietnam and still has a lot of room for development. However,…
28 September, 2021
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